MOKIDDIES is committed to protecting your privacy and understand that your personal information is indeed private, therefore, we only use personal information that you provide to process a requested transaction or to contact you regarding a transaction. When you shop on this website, we will collect personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selection, credit card, or other payment information. Mo kiddies will not disclose customer information to ANY outside organizations without prior consent of the customer.
In addition, we may also collect information such as your IP address, browser type, and URL data. This data is used to help prevent hacking attempts, what web browsers people are using, and to find out where our visitors are coming from so that we can improve our marketing.
- How do you use my information?
Your information is only used to fill your order. We do not sell or redistribute your information to any third party. Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
- What are cookies and how do they affect me?
- The item I want is Out of Stock, what do I do?
Due to popular demand, some items may temporarily/permanently run out of stock. As our stocks are continuously updated, you can register your email for our Back in Stock updates or contact us at email@example.com firstname.lastname@example.org
- What if an incomplete or wrong order is sent to me?
Full care is taken to ensure that no incomplete or wrong order is shipped out. However, if this happens, you can get in touch with us at email@example.com to identify this issue and we will rectify it at the earliest, at no extra charge.
- How much are the custom duties/taxes levy in my country?
You should note that you may be subjected to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Therefore, it is at the sole discretion of custom agents to release your package. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
In addition, please note that when ordering from www.mokiddies.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us and we know that you care about how information about your order is used and shared. However, we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities and there is absolutely nothing we can do about it.
How long will it take for my order to be delivered?
We use USPS, FedEx, UPS or DHL to ship to virtually any address in the world between 3-7 working days from the date of dispatch. Generally, all orders are dispatched within 1-2 business days. MOKIDDIES cannot be held responsible for delays that may occur during transit, however we shall notify you if we are aware of any foreseeable delays.
Please also note that in some occasions, custom agents may delay the delivery of some packages.
Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. However, other personal identifiable information will not be stored.
MOKIDDIES uses security measures to protect from the loss, misuse and alteration of information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.